Frequently Asked Questions

We offer a full range of non-medical home care: personal care such as bathing, dressing, and grooming; companionship; meal preparation; light housekeeping; medication reminders; transportation; mobility assistance; and specialized support for needs like dementia or recovery after a hospital stay. Every care plan is built around the person, so your loved one can live safely and comfortably at home.

Care happens wherever your loved one calls home: a private house, an apartment, or an independent living, assisted living, or nursing home community. During a hospital or rehab stay, the facility provides its own clinical staff, and most insurance plans expect that, but for private-pay clients we can also provide a companion at the bedside so your loved one is never alone. Just ask and we will walk you through it.

Every family's needs are different, so cost depends on the level of care your loved one needs, their situation, and how often we visit. After a free in-home assessment, we give you a personalized quote so you know exactly what to expect, with no surprises. We also accept most long-term care insurance plans and Arizona's ALTCS program.

Yes. We accept most long-term care insurance plans, and we are able to serve veterans through their VA benefits. We have proudly cared for veterans across the West Valley for more than five years.

We provide in-home care across central and west Phoenix and the West Valley: Tolleson, Avondale, Laveen, Goodyear, Litchfield Park, Luke Air Force Base, Waddell, Buckeye, Arlington, Tonopah, Gila Bend, and Ajo.

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The 41 ZIP codes we cover:

Yes. We provide round-the-clock support, including overnight care and continuous 24-hour care with caregivers in shifts, shaped around what your family needs.

We can usually place a qualified caregiver within 24 hours, and often sooner, depending on your needs and schedule.

Yes. Our caregivers complete specialized certifications through Care Academy, so they are prepared to give patient, effective, and compassionate care to people living with Alzheimer's, dementia, and related conditions.

Absolutely. We offer flexible respite care, short-term or ongoing, so family caregivers can rest and recharge. That can include help with daily activities like safe bathing for fall-risk seniors, medication reminders, companionship, and more.

Yes, we ask for a one-hour minimum per visit. This lets us give your loved one quality, unhurried care and keep scheduling dependable for everyone.

When you hire a caregiver on your own, you become their employer, which means you are responsible for payroll taxes, 1099s, and workers' compensation if they are hurt on the job. With SYNERGY HomeCare, all of that is handled for you. Our caregivers are thoroughly vetted and fully insured under our agency, and we have a large team to draw from. If your caregiver is ever unavailable, we quickly match you with another, so your care stays consistent and reliable.